Freshdesk

Cloud-based Customer Support Software

0.0
Rating out of 5 Based on 0 reviews

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.

Pricing of Freshdesk

Yearly
Monthly

SPROUT

INR 0
INR 0

Buy Now
  • FREE for Unlimited agents
  • Email Support Channel
  • Standard Phone Channel
  • Knowledge Base

BLOSSOM

INR 999
INR 0

Buy Now
  • Social Support Channels
  • Community Forums
  • Game Mechanics
  • Sprout+

GARDEN

INR 1499
INR 0

Buy Now
  • Blossom+
  • Live Chat Channel
  • Multiple Products
  • Multilingual Support

Enterprise

USD 95
USD 0

/User/Month

Buy Now
  • Includes features of Pro plan
  • plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log (Freddy)
  • Skill-based routing
  • Knowledge base approval workflow (Freddy)
  • Flexible knowledge base hierarchy (Freddy)
  • IP range restriction (Freddy)
  • Auto-triage (Freddy)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals
  • Custom Metrics
  • Report Sharing
  • Includes features of Add-ons
  • Includes features of Pro plan
  • plus
  • Unlimited products
  • Sandbox
  • Easi

Pro

USD 59
USD 0

/User/Month

Buy Now
  • Includes features of Growth plan
  • plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing

Growth

USD 18
USD 0

/User/Month

Buy Now
  • Includes features of Free plan
  • plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support
  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
  • Includes features of Free plan
  • plus
  • Automations
  • Collision De

Free

USD 0
USD 0

Buy Now
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
  • Email bot
  • Chatbots
  • Voicebot consume bot

Awards & Badges Received

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Key Features of Freshdesk

Key Features:
  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Multi-Language
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management

Who uses Freshdesk

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: Freshdesk
Headquarter: California United States
Website: Visit Website go-to-link
Social Media:

Freshdesk Description

Freshdesk is a cloud-based customer support software that lets you support customers through of traditional channels such phone and email, social channels like as Facebook and Twitter, and your own branded community.

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Freshdesk Video

User Reviews

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Frequently Asked Questions (FAQs)

The user group of Freshdesk are as follows :

  • Startups
  • SMEs
  • Agencies
  • Enterprises

Freshdesk has 7 plans,

  • SPROUT INR 0
  • BLOSSOM INR 999
  • GARDEN INR 1499
  • Enterprise USD 95 /User/Month
  • Pro USD 59 /User/Month
  • Growth USD 18 /User/Month
  • Free USD 0

The key featuers of Freshdesk are as follows :

  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Multi-Language
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management

Freshdesk pricing model : Yearly,Monthly

Freshdesk is Online Software.

Yes

Freshdesk offers Phone,Email,Live Chat,Online (Ticket) support.

Freshdesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.