eStreamDesk

eStreamDesk

By eStreamDesk

Onetime(Perpetual License)
0 Days
Platform:
eStreamDesk is a flexible platform that enables the helpdesk team to quickly and deftly manage a large number of requests from various services. eStreamDesk is designed to streamline the email support process by automatically converting incoming emails into tickets and assigning them according to predefined rules. eStreamDesk also integrates directly with Twitter, so that every tweet becomes a support ticket. This can save a lot of time by avoiding the need to answer the same questions repeatedly. In addition, eStreamDesk's knowledge base feature allows you to create a highly targeted, information-rich resource for your users.

Pricing of eStreamDesk

FREELANCER

USD 0

  • 1 Agent Free
  • 3 Months Data Retention
  • Ticketing System
  • Knowledge Base
  • Rebrandable
  • Use Your Domain
  • 1 Agent Free
  • 3 Months Data Retention
  • Ticketing System
  • Knowledge Base
  • Rebrandable
  • Use Your Domain

SMALL BUSINESS

USD 29

/Month

  • 5 Agent Free
  • 6 Months Data Retention
  • SSL encryption
  • Reports
  • Realtime desktop notifications
  • Includes features of Freelancer pan
  • 5 Agent Free
  • 6 Months Data Retention
  • SSL encryption
  • Reports
  • Realtime desktop notifications
  • Includes features of Freelancer pan

PROFESSIONAL

USD 75

/Month

  • 10 Agent Free
  • 1 Year Data Retention
  • Realtime chat
  • Custom languages
  • Custom ticket fields
  • Theme customization
  • Full audit log
  • Includes features of Small Business pan
  • 10 Agent Free
  • 1 Year Data Retention
  • Realtime chat
  • Custom languages
  • Custom ticket fields
  • Theme customization
  • Full audit log
  • Includes features of Small Business pan

ENTERPRISE

USD 212

/Month

  • 25 Agent Free
  • 2 Years Data Retention
  • Facebook integration
  • Twitter integration
  • E-mail passthrough
  • Custom SSL cert
  • Includes features of Professional pan
  • 25 Agent Free
  • 2 Years Data Retention
  • Facebook integration
  • Twitter integration
  • E-mail passthrough
  • Custom SSL cert
  • Includes features of Professional pan

Key Features of eStreamDesk

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Business Hours,Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses eStreamDesk

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: eStreamDesk
  • Website: Visit Website
  • Headquarter: NA,
  • Social Media:

Description

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FAQ's

The user group of eStreamDesk are as follows :

  • Personals
  • Enterprises
  • SMEs
  • SMEs

eStreamDesk has 4 plans,

  • FREELANCER USD 0
  • SMALL BUSINESS USD 29 /Month
  • PROFESSIONAL USD 75 /Month
  • ENTERPRISE USD 212 /Month

The key featuers of eStreamDesk are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

eStreamDesk pricing model : Onetime(Perpetual License)

eStreamDesk is Online Software.

No

eStreamDesk offers Business Hours,Online (Ticket) support.

eStreamDesk provides Help Guides,Blogs,Video Guides for the software training.