SympoQ

SympoQ

By SympoQ

Onetime(Perpetual License)
0 Days
Platform:
SympoQ is a help desk system that is built to manage and automate customer service and support activities from a single place. It is quick and easy to set up, and is customizable to fit the needs of your business. The customer portal is accessible 24/7 and allows customers to search for solutions from the knowledge base. This results in increased loyalty from customers.

Pricing of SympoQ

Concept

USD 0

/Month

  • 100 tickets
  • 1000 events
  • Ticket Management
  • Agent Portal
  • Email Ticketing
  • Basic Support
  • 12 Months of Data Retention
  • Real-Time Reports
  • Report Builder
  • Workflow Rules
  • Custom Submission Fields
  • from $0.20 / Ticket
  • from $0.20 / 10 Events
  • 100 tickets
  • 1000 events
  • Ticket Management
  • Agent Portal
  • Email Ticketing
  • Basic Support
  • 12 Months of Data Retention
  • Real-Time Reports
  • Report Builder
  • Workflow Rules
  • Custom Submission Fields
  • from $0.20 / Ticket
  • from $0.20 / 10 Events

Team

USD 79

/Month

  • 300 tickets
  • 3000 events
  • Includes features of Concept plan
  • plus
  • Dedicated Customer Portal
  • Knowledgebase
  • Scheduled Actions
  • Unlimited Workspaces
  • Ticket Update Fields
  • from $0.25 / Ticket
  • from $0.30 / 10 Events
  • 300 tickets
  • 3000 events
  • Includes features of Concept plan
  • plus
  • Dedicated Customer Portal
  • Knowledgebase
  • Scheduled Actions
  • Unlimited Workspaces
  • Ticket Update Fields
  • from $0.25 / Ticket
  • from $0.30 / 10 Events

Premium

USD 325

/Month

  • 1000 tickets
  • 10000 events
  • Includes features of Team plan
  • plus
  • Intelligent solutions
  • Bulk Import Customers
  • Email Conversion Placeholders
  • from $0.25 / Ticket
  • from $0.15 / 10 Events
  • 1000 tickets
  • 10000 events
  • Includes features of Team plan
  • plus
  • Intelligent solutions
  • Bulk Import Customers
  • Email Conversion Placeholders
  • from $0.25 / Ticket
  • from $0.15 / 10 Events

Key Features of SympoQ

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Phone,Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses SympoQ

Personal
Personal
SMEs
SMEs

Company Details

  • Company Name: SympoQ
  • Website: Visit Website
  • Headquarter: NA,
  • Social Media:

Description

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SympoQ Video

SympoQ Screenshots

FAQ's

The user group of SympoQ are as follows :

  • Personals
  • SMEs
  • SMEs

SympoQ has 3 plans,

  • Concept USD 0 /Month
  • Team USD 79 /Month
  • Premium USD 325 /Month

The key featuers of SympoQ are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

SympoQ pricing model : Onetime(Perpetual License)

SympoQ is Online Software.

No

SympoQ offers Phone,Online (Ticket) support.

SympoQ provides Help Guides,Blogs for the software training.