HelpNinja

HelpNinja

By HelpNinja

Monthly,Yearly
0 Days
Platform:
HelpNinja is a simple, effective tool for executing helpdesk related tasks. It doesn't have complicated portals and ticket IDs, so it's a simple, informative way of conversation between the client and his customer base. The communication window resembles emails, but it's entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.

Pricing of HelpNinja

Samurai​

USD 35

/Month

  • Agents: 3
  • Mailbox: 3
  • Docs site: 1
  • Saved replies
  • Social Inbox
  • Reports
  • Collaboration tools (tags
  • notes)
  • Live Chat
  • Agents: 3
  • Mailbox: 3
  • Docs site: 1
  • Saved replies
  • Social Inbox
  • Reports
  • Collaboration tools (tags
  • notes)
  • Live Chat

Ronin

USD 59

/Month

  • Agents: 5
  • Includes features of Samurai​ plan
  • Mailboxes: 3
  • Docs site: 2
  • Agents: 5
  • Includes features of Samurai​ plan
  • Mailboxes: 3
  • Docs site: 2

Yamabushi

USD 119

/Month

  • Agents: 10
  • Includes features of Ronin plan
  • plus
  • Mailbox: 5
  • Docs site: 2
  • Agents: 10
  • Includes features of Ronin plan
  • plus
  • Mailbox: 5
  • Docs site: 2

Key Features of HelpNinja

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Business Hours,Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses HelpNinja

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: HelpNinja
  • Website: Visit Website
  • Headquarter: India ,
  • Social Media:

Description

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HelpNinja Video

HelpNinja Screenshots

FAQ's

The user group of HelpNinja are as follows :

  • Enterprises
  • SMEs
  • SMEs

HelpNinja has 3 plans,

  • Samurai​ USD 35 /Month
  • Ronin USD 59 /Month
  • Yamabushi USD 119 /Month

The key featuers of HelpNinja are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

HelpNinja pricing model : Monthly,Yearly

HelpNinja is Online Software.

No

HelpNinja offers Business Hours,Online (Ticket) support.

HelpNinja provides Help Guides,Blogs for the software training.