Plumsail HelpDesk

Plumsail HelpDesk

By Plumsail HelpDesk

Onetime(Perpetual License)
Not Available
Platform:
Plumsail HelpDesk is an advanced help desk tool that allows you to generate tickets and get reports on your support team's performance. E-mail communications from your customers display in HelpDesk right away, and you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers can submit tickets without leaving your site. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.

Pricing of Plumsail HelpDesk

Plumsail HelpDesk

USD 0

  • Support channels
  • Ticket management
  • Knowledge base
  • Agent efficiency
  • Automation
  • Reporting
  • Customization
  • Security
  • Support channels
  • Ticket management
  • Knowledge base
  • Agent efficiency
  • Automation
  • Reporting
  • Customization
  • Security

Key Features of Plumsail HelpDesk

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Plumsail HelpDesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Plumsail HelpDesk
  • Website: Visit Website
  • Headquarter: NA,
  • Social Media:

Description

Most trusted software on Techimply

Freshservice

Modernize your service delivery with Freshservice

Zendesk

Best Customer Service Software

Salesforce

Sales Force Automation Solutions And SFA Software

Freshdesk

Cloud-based Customer Support Software

Jitbit

Help Desk Software built for IT people

Zoho Desk

Customer Service Software For Small Business | HelpDesk Softwares

Top Software in Help Desk Software

Plumsail HelpDesk Video

Plumsail HelpDesk Screenshots

FAQ's

The user group of Plumsail HelpDesk are as follows :

  • Enterprises
  • SMEs
  • SMEs

Plumsail HelpDesk has 1 plans,

  • Plumsail HelpDesk USD 0

The key featuers of Plumsail HelpDesk are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Plumsail HelpDesk pricing model : Onetime(Perpetual License)

Plumsail HelpDesk is Online Software.

No

Plumsail HelpDesk offers Online (Ticket) support.

Plumsail HelpDesk provides Help Guides,Blogs,Video Guides for the software training.