Spiraldesk

Spiraldesk

By Spiraldesk

Monthly,Yearly
0 Days
Platform:
Spiraldesk is a web-based helpdesk that allows customer service departments to communicate seamlessly with other business domains, such as profit centers, locations, products, or brands. This holistic and centralized unit connects multiple disparate business units that have the same top management, so that users can monitor customer service verticals in each entity. All CRMs modules from different business units can also be connected. Tickets can be classified by brand, company, product, location, or client, and users can access each one through a web interface using custom ticket filters. Tickets can also be auto-tagged based on subject, content, customers, and more. Additional event-based notifications can be created with placeholders for each brand. Each user-defined brand also receives its own branded support portal.

Pricing of Spiraldesk

Lite

USD 0

  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Notifications
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Notifications

Curl

USD 12

/Month

  • Includes features of Lite plan
  • plus
  • Social Media Integrations
  • Work Flow And Automation
  • Multiple Products/Brand
  • Ticket Time Tracking
  • Email Whitelisting and Blacklisting
  • Ip Whitelisting and Blacklisting
  • Automatic Tagging
  • Brand Specific Agent Signatures
  • Includes features of Lite plan
  • plus
  • Social Media Integrations
  • Work Flow And Automation
  • Multiple Products/Brand
  • Ticket Time Tracking
  • Email Whitelisting and Blacklisting
  • Ip Whitelisting and Blacklisting
  • Automatic Tagging
  • Brand Specific Agent Signatu

Radial

USD 20

/Month

  • Includes features of Curl plan
  • plus
  • Whitelabelled Portals
  • Unlimited Ticket Filters
  • SSL Enabled Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API
  • Includes features of Curl plan
  • plus
  • Whitelabelled Portals
  • Unlimited Ticket Filters
  • SSL Enabled Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant

USD 30

/Month

  • Includes features of Radial plan
  • plus
  • Free SSL Certificates upto 5 Portals
  • Unlimited Temporary Agents
  • Email to Notes
  • Customer Isolation for Brands
  • Unlimited Agent Roles
  • Customer Mobile App
  • Custom Ticket Feilds
  • Unlimited Ticket Subscribers
  • Includes features of Radial plan
  • plus
  • Free SSL Certificates upto 5 Portals
  • Unlimited Temporary Agents
  • Email to Notes
  • Customer Isolation for Brands
  • Unlimited Agent Roles
  • Customer Mobile App
  • Custom Ticket Feilds
  • Unlimited Ticket Subscribers

Key Features of Spiraldesk

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Spiraldesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Spiraldesk
  • Website: Visit Website
  • Headquarter:
    India
    Kochi, Kerala India
  • Social Media:

Description

Most trusted software on Techimply

Salesforce

Sales Force Automation Solutions And SFA Software

Freshdesk

Cloud-based Customer Support Software

HubSpot CRM

Worlds Best CRM Software

Freshservice

Modernize your service delivery with Freshservice

Zoho Desk

Customer Service Software For Small Business | HelpDesk Softwares

Zendesk

Best Customer Service Software

Top Software in Help Desk Software

Spiraldesk Video

Spiraldesk Screenshots

FAQ's

The user group of Spiraldesk are as follows :

  • Enterprises
  • SMEs
  • SMEs

Spiraldesk has 4 plans,

  • Lite USD 0
  • Curl USD 12 /Month
  • Radial USD 20 /Month
  • Elegant USD 30 /Month

The key featuers of Spiraldesk are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Spiraldesk pricing model : Monthly,Yearly

Spiraldesk is Online Software.

No

Spiraldesk offers Online (Ticket) support.

Spiraldesk provides Help Guides,Blogs,Video Guides for the software training.